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When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs TOPdesk
Choosing between Atera and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Atera and TOPdesk
| Factor | Atera | TOPdesk |
|---|---|---|
| Best fit | IT and internal service teams | enterprise and mid-market teams |
| Starting price | From $99/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm, enterprise |
Atera limitations
- Ticketing is basic compared to PSA leaders
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Atera to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.