A
When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs SherpaDesk
Choosing between Atera and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianFree tierTime trackingInvoicing
S
When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between Atera and SherpaDesk
| Factor | Atera | SherpaDesk |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $99/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | free, itsm |
Atera limitations
- Ticketing is basic compared to PSA leaders
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from Atera to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.