A
When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs Plain
Choosing between Atera and Plain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianAPI-firstDeveloperModern
P
When to choose Plain
- API-first support
- Built for developers
- Modern architecture
- 4.9 on G2
Key differences between Atera and Plain
| Factor | Atera | Plain |
|---|---|---|
| Best fit | IT and internal service teams | SaaS and product-led support teams |
| Starting price | From $99/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.9/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | saas |
Atera limitations
- Ticketing is basic compared to PSA leaders
Plain limitations
- Developer-focused - not for non-technical teams
- Very new
Switching from Atera to Plain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.