A
When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs Groove
Choosing between Atera and Groove? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianSimpleEmailSmall team
G
When to choose Groove
- Simple email helpdesk
- Clean inbox UI
Key differences between Atera and Groove
| Factor | Atera | Groove |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $99/agent/mo | From $12/agent/mo |
| G2-style rating | 4.6/5 | 4.5/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | AI-assisted support and automation |
| Category | itsm | smb |
Atera limitations
- Ticketing is basic compared to PSA leaders
Groove limitations
- Development seems paused
- Limited modern features
Switching from Atera to Groove or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.