A
When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs DevRev
Choosing between Atera and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianDev-firstProductModern
D
When to choose DevRev
- Combines CRM, support and product development
- Modern architecture
- Built for dev teams
Key differences between Atera and DevRev
| Factor | Atera | DevRev |
|---|---|---|
| Best fit | IT and internal service teams | SaaS and product-led support teams |
| Starting price | From $99/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | saas |
Atera limitations
- Ticketing is basic compared to PSA leaders
DevRev limitations
- Very new
- Not a traditional helpdesk
- Niche focus
Switching from Atera to DevRev or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.