A
When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs Deskpro
Choosing between Atera and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Atera and Deskpro
| Factor | Atera | Deskpro |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $99/agent/mo | From $29/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | smb, itsm |
Atera limitations
- Ticketing is basic compared to PSA leaders
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Atera to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.