HelpDesk Picker › Legacy product name

Jira Service Desk is now Jira Service Management

Many buyers still search for Jira Service Desk. The current Atlassian ITSM product profile is Jira Service Management.

What name should buyers use now?

Use Jira Service Management for the current platform profile. This page remains indexable because buyers, old documentation, and migration projects may still use Jira Service Desk.

Open the current Jira Service Management review →

Legacy search terms

Jira Service Desk, JSD, Jira help desk, Jira ticketing

Popular comparisons

Jira Service Management vs FreshserviceJira Service Desk vs Spiceworks Help Desk

FAQ

Is Jira Service Desk still the current product name?

Jira Service Desk is an older name used in buyer searches. The current profile in this directory is Jira Service Management.

Where should I compare Jira Service Desk with other platforms?

Use the Jira Service Management profile and the comparison links on this page. Legacy searches are kept visible so older buying research still reaches the right product.

Can I migrate data from Jira Service Desk?

Migration planning should use the current Jira Service Management product profile while preserving the legacy Jira Service Desk context for older accounts and search terms.